Privacy policy.

Who we are

This website is run by WebByline, LLC, 11501 Dublin Blvd STE 200, Dublin, CA 94568. We are a web design and local SEO studio. For anything about this policy, email [email protected] or call (510) 224-4677.

This policy covers webbyline.com only. Websites we build for clients have their own privacy policies and are run by those businesses.

Information you give us

You can use this site without telling us who you are. We only hold personal information you choose to send:

• The contact form. Your name, business name, what you need help with, your message, and an email address or phone number (at least one, so we can reply).
• The question on the contact page and the site chat. Whatever you type there, so we can answer it. Please do not include passwords, card numbers or other sensitive details; we do not need them and the answers are generated automatically (see the section on automated replies).
• Email, phone and meetings. What you tell us when you contact us directly or during a project.

We do not ask for payment details on this site. Any payment arrangement for our services is made separately under a written agreement.

Information collected automatically

Like most websites, some technical information is recorded when a page loads:

• Hosting and security. The site is served by Cloudflare, which records IP addresses, browser type and request details to deliver pages and block abuse. Cloudflare Turnstile, the check on the contact form, uses similar signals to tell people from bots.
• Analytics. We use Google Analytics 4 to see which pages are visited, roughly where visitors come from and which devices they use. It sets cookies and assigns a random identifier to your browser; it does not tell us who you are. Google processes this data under its own terms.
• Fonts. The site loads its typefaces from Google Fonts, so your browser sends a request, including your IP address, to Google when a page opens.
• Chat. The chat widget is provided by a third-party service, which records the conversation and basic browser details to run it.

Cookies

This site sets analytics cookies (Google Analytics) and any cookies the security check and the chat widget need to work. We do not use advertising cookies and we do not run retargeting pixels on this site.

You can block or delete cookies in your browser settings; the site still works without them, though the chat widget may not remember a conversation. Google also offers a browser add-on that turns off Google Analytics everywhere.

Do Not Track. Browsers can send a "Do Not Track" signal. There is no agreed standard for how websites should respond, and this site does not change its behaviour when it receives one.

How we use information

• To reply to you, understand what you need and, if you ask, prepare a proposal.
• To run, secure and improve the site, and to see which pages are useful.
• To keep records of our work together once you become a client.
• To meet legal obligations, resolve disputes or enforce an agreement.

We do not sell personal information. We do not share it with other companies for their own marketing. We only send marketing email to people who have asked for it, and every such email has a way to stop it.

Who handles the data

A few services process information on our behalf, each for one job:

• Cloudflare: hosting, security and the Turnstile check.
• Google: Analytics and Fonts.
• HubSpot: where contact form submissions and client records are stored.
• Resend: delivers the email notification when a form is submitted.
• Anthropic: the AI model that writes the replies in the site chat and the contact page question box. Messages you type there are sent to it to generate the answer.
• Google Workspace: our email.

Each of these is bound by its own terms and privacy policy. We may also disclose information when the law requires it, or to protect the site and the people who use it.

Automated replies and AI

The question on the contact page and the site chat answer automatically. Your message is sent to an AI model run by a third-party provider to generate the reply, together with information about our services so the answer makes sense. Replies are general information, not advice and not a quote; a person follows up on anything that becomes a real request.

Conversations may be kept by us and by the provider for a limited time to check answers and improve them. Do not type anything you would not put in an email to a business you have not met yet.

How long we keep it

Form submissions and messages are kept as long as we need them to respond and, if we work together, for the length of the engagement and the records we are required to keep afterwards. Analytics data follows Google's retention settings for our account. You can ask us to delete what we hold at any time (see your choices below).

Your choices and rights

Email [email protected] and we will, within 30 days:

• tell you what personal information we hold about you,
• correct it,
• delete it, unless we are required to keep it,
• stop any marketing email.

We may ask you to confirm who you are first. There is no charge.

California residents. We do not sell or share personal information as those terms are defined in California law, and we do not use it for profiling that would have legal or similarly significant effects. The requests above are available to everyone, wherever you live.

Children

This site is for businesses and the people who run them. It is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has sent us personal information, email us and we will delete it.

Security

The site is served over HTTPS, form submissions are handled server-side and the services we use are chosen for their security practices. No method of transmission or storage is completely secure, so we cannot promise that information will never be accessed without authorisation; if that happened, we would tell the people affected and the authorities as the law requires.

Changes to this policy

When this policy changes, the new version is posted here with a new effective date at the top. If a change affects how we use information you have already given us, we will say so on this page and, where we can, email you before it takes effect.

Contact

WebByline, LLC
11501 Dublin Blvd STE 200
Dublin, CA 94568
[email protected] · (510) 224-4677