01 / 06 · 9:47 PM
Nobody’s at the desk.
The yard closed hours ago. This is the call that usually goes to a competitor.
02 / 06 · 9:47 PM
It picks up on the second ring.
In your business name, with your hours, services and area. It says it’s the assistant.
Call answering03 / 06
It asks what you would ask.
The questions you set, so you know what the job is before you call back.
Lead qualification04 / 06
The job lands on your calendar.
Booked into an open slot, with directions texted to the caller.
Booking05 / 06 · 9:51 PM
You get the summary.
One text with who called, what they need and when they’re coming. Call back if you want, or just show up.
Lead summaries06 / 06 · Saturday
Then it asks for the review.
Job done, thank-you text, review link. Pairs with Reputation & Reviews.
Review requestsText to owner · 9:51 PM
New lead: copper pipe, truckload, mostly clean, Newark. Booked Sat 9:30. Caller (510) 555-0142.Illustration · Brightwater Metal Recycling (fictional)